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Sonata by Chrysalis Software, Inc.

Enterprise Developer Partner
North America



Chrysalis Software's Sonata CTI Solution provides businesses with optimal customer service and reduced operating costs by enabling Contact Center Manager Server (CCMS) and Meridian Mail to provide data rich screen pops onto the desktop and IVR-like functionality to callers - all without a dedicated CTI server or IVR being present.


Compatibility Testing Certificates:
Please pay close attention to key integration dependencies and configuration notes outlined on additional pages of certificates.

Compatibility Region: Nortel Platform/Release./Interface
* Links to HTML certificates. Interface listed only if relevant to test
North America Communication Server 1000 E/M Release: 5.0
North America Contact Center - Express Release: 4.2
North America Contact Center Manager Server Release: 6.0
North America Meridian 1 PBX Release: CS 1000 5.0


Solution Brief:

PDF Solution Brief for Sonata (146 KB, PDF)


Chrysalis Software, Inc.

N.A.Tech Support Tel: 831-624-2913
N.A.Tech Support Email: chryssales@chrysalis.net

Web Address: www.chrysalis.net *

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The Developer Product listed is verified in a laboratory environment as compatible with the indicated Nortel Product for a term of one (1) year from the date the Compatibility Test Audit was successfully completed as indicated above, until the Developer issues a new version of such Developer Product that incorporates new features or functionality or until Nortel issues a new version of such Nortel Product that incorporates new features or functionality, whichever occurs first. NORTEL MAKES NO REPRESENTATIONS, WARRANTIES OR CONDITIONS WITH RESPECT TO THE DEVELOPER PRODUCT OR THE NORTEL PRODUCT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, NORTEL HEREBY EXPRESSLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY NATURE WHATSOEVER AS TO THE DEVELOPER PRODUCT AND THE NORTEL PRODUCT INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND NORTEL FURTHER SHALL HAVE NO LIABILITY TO DEVELOPER OR ANY OTHER PARTY ARISING FROM OR RELATED IN ANY MANNER TO THIS CERTIFICATE OF COMPATIBILITY. Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.