Computer Telephony Integration (CTI)

Nortel offers CTI solutions that can enable a business to improve customer service, employee effectiveness, and generally reduce expenses. CTI enables a number of efficient functions in a business: intelligent call routing, screen-based telephony, intelligent dialing, automated display of information - based on caller-provided information from an IVR or other interface and the coordinated transfer of data information along with a telephone transfer.

Nortel offers a number of CTI enables and solutions. Meridian LINK Services and TAPI Service Provider are among the more popular computer-to-telephony interfaces, while Symposium Agent is a fully integrated agent productivity tool.