IP Contact Center Solutions

Now you can extend the reach of your contact center and harness the unprecedented potential of the Internet by implementing IP Contact Center solutions from Nortel. Taking advantage of powerful Voice over IP (VoIP) technology, your customers can find it easier to do business with you and enjoy seamless access to the best possible service - anytime, anywhere. IP Contact Center solutions enable you to create a virtual call center that spans wide geographic areas and crosses multiple time zones, ensuring the best- agent available handles each caller's needs promptly.

By deploying VoIP with Nortel contact center solutions, your company also can increase savings and reduce operating costs. Rather than maintain separate voice and data infrastructures, you can converge them. The resulting unified network can operate more efficiently and reduce staffing and training costs.