Speech and Self-Service

Nortel Speech and Self-Service portfolio is comprised of complete, turnkey Self-Service Platforms, Speech Technology, and Multimedia Applications Audio Services. Supporting both wireline and wireless applications, our solutions are customizable to meet a company's specific business needs.

Using Self-Service products, a business can become accessible to its customers 24 hours a day, seven days a week. Callers can access a broad range of information simply by responding to a series of prompts via their telephone.

Callers' needs are resolved at the first point of contact. We don't just talk, we deliver multimedia today with our unique ability to provide VoiceXML, CCXML, SOAP, J2EE*, SIP, Voice, video, email on a single platform.

"If possible, go with a single-vendor solution...Only Nortel was able to offer a complete solution, and, in turn, offer optimal integration. We liked this approach; we didn't have the challenge of vendors pointing fingers at each other."
- Alec Ko, Partner and Executive Consultant, CGI Group, Inc.
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